FAQ

1xpet online FAQ — Answers to All Your Questions

Everything you need to know about registration, login, bonuses, deposits, withdrawals, and games — all in one place.

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Account & Registration

1xpet onlineTo create an account on -, you'll need an active email address or a Bangladeshi mobile number, along with a strong password and your full name and date of birth. Please note, 1xpet onlineOnly players aged 18 and above are eligible to register on -.

No. 1xpet onlineAs per policy, each person may only operate one account. Opening multiple accounts is a violation of the rules and may result in both accounts being suspended.

Yes, if you register with an email address, a verification link will be sent to your inbox. Some features may be restricted until you click the link. If you register with a mobile number, verification is completed instantly via OTP.

After logging in, you can update your phone number, address, and other details from the Profile section. To change your name or date of birth, please contact support and submit the required documents.

To close your account, Help Center contact us. Before closing, make sure your balance is at zero. A temporary self-exclusion option is also available for responsible gaming.

Login & Password

On the login page, click the "Forgot Password?" link. Enter your registered email or phone number and a reset link or OTP will be sent to you.

After 5 consecutive incorrect password attempts, your account will be temporarily locked for 30 minutes. If the issue persists, please contact support.

Yes, you can stay logged in on both your phone and computer at the same time. However, only one active game session is allowed per account at any given time.

Bonuses & Promotions

1xpet onlineAfter your first registration and initial deposit at , a welcome bonus will be automatically credited to your account. To find out the bonus amount and terms, Vouchers Page View.

No, bonus funds cannot be withdrawn directly. You must first meet the wagering requirements — typically betting the bonus amount x3 to x5 times before it becomes withdrawable. Please read the bonus terms for full details.

Yes, 1xpet onlineLog in to - regularly to enjoy daily login bonuses, cashback offers, and weekly promotions. To see the latest deals, Vouchers Page visit here.

When you refer a friend and they register and make their first deposit, you'll receive a bonus. Your referral link can be found in your profile.

Deposits & Withdrawals

1xpet online- supports multiple payment methods including Mobile Pay, Nagad, Rocket, and bank transfer. Deposits are generally processed instantly.

The minimum deposit amount varies by payment method. Generally, Mobile Pay and Nagad both accept deposits from as little as ৳200.

Withdrawals are typically processed within 1–3 hours of your request. If your KYC verification is not yet complete, your first withdrawal may take a little longer.

1xpet online There are no additional charges for withdrawals. However, your payment provider (e.g., Mobile Pay) may apply their own fees.

First, wait 30 minutes. If the issue persists, take your transaction ID and Help Center Contact us via live chat.

Games & Platform

1xpet online- offers 500+ games including slots, Live Casino, Sports Betting, fishing games, and crash games. All games on the Games page View.

Absolutely. 1xpet onlineThe website is fully mobile-optimized. You can also download the Android or iOS app for an even smoother experience.

Yes, select live tables feature Bengali-speaking dealers. English and Hindi-speaking dealers are also available.

Once your connection is restored, the game will resume from where it left off — or the bet will be cancelled and your funds returned, depending on the game type.

Security & Verification

KYC (Know Your Customer) verification confirms your identity and helps prevent fraud. Beyond a certain withdrawal threshold, you may be required to submit a copy of your National ID or passport.

Yes. 1xpet online SSL encryption is used to protect your data. Your personal information is never shared with third parties. To learn more, Privacy Policy read more.

Go to your Profile Settings, open the "Security" tab, and enable 2FA. An OTP will be sent to you each time you log in.

VIP & Rewards

You are automatically enrolled in the VIP Program as soon as you register. Play games to earn points and advance through the tiers. For more details, VIP Page View.

VIP points can be redeemed for cash bonuses, free spins, special vouchers, and exclusive rewards.
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More you can explore

Learn more about all the services 1xpet online has to offer

Mobile App

On Android & iOS 1xpet online Download the app and play from anywhere.

View App
VIP Program

Earn points on every bet and enjoy exclusive VIP benefits.

View VIP
Vouchers & Offers

View and claim daily bonuses, cashback offers, and special vouchers.

View Vouchers
Games Catalog

From slots to Live Casino — a massive collection of 500+ games.

View Games
Platform Guide

1xpet online Learn in detail about how the platform works.

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Responsible Gaming

Read our guidelines for a safe and responsible gaming experience.

Learn More

Still have questions?

Our support team is always here for you.

Live Chat Support
24/7 Instant Support
Email Support
support@1xpetonline.app
Help Center
Detailed Guides & Tutorials

Please note: 1xpet online - will never ask for your password or banking details by phone or email. If anyone does, report it to support immediately.

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