About the 1xpet online Help Center
Running into minor issues while using an online betting and gaming platform is completely normal. Whether you're having trouble creating your account for the first time or your balance hasn't updated after a Mobile Pay deposit — in situations like these, 1xpet online-'s Help Center is always here for you.
Our only goal is to help you resolve any issue as quickly as possible so you can enjoy your gaming experience without interruption. That's why we've put together clear, straightforward answers to the most common questions right here on this page.
Account Registration & Verification
1xpet onlineOpening an account on - takes just a few minutes. Complete your registration with your mobile number and a strong password. After registering, you'll receive an OTP on your mobile — enter it to verify and your account will be activated.
Identity verification (KYC) is mandatory before your first withdrawal. You'll need to upload a photo of your National ID (NID) or passport. Verification is typically completed within 24 hours. Once your KYC is approved, you won't need to do it again.
If you forget your password, click the "Forgot Password" option on the login page. A reset link will be sent to your registered mobile number.
Deposits & Withdrawals
1xpet online's deposit process is simple and straightforward. We support Mobile Pay, Nagad, Rocket, and DBBL Mobile Banking, as well as bank transfers and cryptocurrency.
Deposit Steps:
Log in to your account and click the "Deposit" button.
Select your preferred payment method (e.g. Mobile Pay) and enter the amount.
Complete the payment by following the on-screen instructions. Make sure to save your transaction ID.
Your balance usually updates within 5 minutes. If it takes longer, please contact support.
To withdraw, go to the "Withdrawal" section using the same method you used to deposit. The minimum withdrawal amount is ৳500. With a completed KYC, funds are usually credited to your mobile banking account within 15–30 minutes.
Important Note
Use the same payment method for both deposits and withdrawals. This means if you deposited via Mobile Pay, your withdrawal must also go through Mobile Pay. This is mandatory for security purposes.
Bonuses & Promotions
1xpet online's bonus system is straightforward, though a few conditions apply. No promo code is needed to claim the welcome bonus on your first deposit — it's credited automatically.
Wagering requirements must be met before a bonus can be withdrawn. For example, if a ৳1,000 bonus has a 5x wagering requirement, you'll need to place a total of ৳5,000 in bets before withdrawing that bonus. Full bonus terms and conditions are always available on the Promotions page.
Free spin bonuses are generally applicable to specific slots games. Any bonus won from the daily lucky spin must be used on the same day.
General Gaming FAQs
Games can sometimes be slow to load or may freeze. In that case, start by refreshing the page. If the problem persists, clear your browser cache or try a different browser. If you're on the mobile app, close it completely and relaunch.
Lost your connection during a live casino game? No need to worry — 1xpet online's system saves your bet position, so when you reconnect, you can pick up right where you left off.
If a cricket betting match is cancelled or abandoned, the stake for that bet is generally refunded to your account within 24 hours.
Security & Privacy
Keep a few things in mind to keep your account secure. Never share your password or OTP with anyone. 1xpet onlineNo representative from - will ever ask for your password.
Keeping two-factor authentication (2FA) enabled adds a strong layer of security to your account. You can activate 2FA from the Settings page.
Your personal information — mobile number, address, and payment details — is never shared with third parties. For more details, please Privacy Policy read here.